Delivery

You can check the cost of your delivery whilst compiling your order by going to 'my cart' and entering your postcode.

You will always receive an email advising you of the expected delivery day but as a general rule if you order before 12 noon Monday to Thursday your order will be sent that day for delivery the following day. If you order between 12 and 3 keep an eye on your email as if we're not too busy we'll get the order out to you for delivery the following day.

All orders received too late to dispatch on a Thursday and received throughout the weekend will be shipped on Monday for delivery on Tuesday.

You can specify the delivery day by advising in the comments when you place your order.

 

Mainland UK deliveries

Our carriage rates reflect the care that is taken by our courier to ensure that your living foods reach you alive. Many couriers will not carry live plants so we're lucky to have them! Prices are based on the weight of the order and the delivery location. See below for rates.

  • 200g or under Royal Mail 2nd Class. £2.00
  • 200g – 700g Next Day Delivery £3.95
  • 700g -4.5KG Next Day Delivery £6.00
  • 4.5kg-20KG Next Day Delivery £8.85
  • Over 20Kg is charged at £8.85 + £1.25 per additional 5KG.
  • We can deliver before 12 noon for an additional £2 charge or by 10am for an additional £4.75. And if you really need it, we can deliver on a Saturday for an additional £15. (Please call to confirm your Saturday delivery booking as we don't normally dispatch on a Friday).

For Non-Mainland deliveries, please use the delivery costs calculator on the 'My cart' page.

If you would like us to deliver to an address in Ireland where there are presently no postcodes please enter EIRE instead of a postcode

Please note: We cannot send Frozen goods to Ireland or Northern Ireland by road as they will not survive the 3 day journey.

For delivery further a field, including EU destinations, of non-perishable items, such as growing kits, organic grain or compost, please email us for a quote.

 

Carriage & Conditions

We aim to provide you with a good, reliable service and high quality products that you are completely satisfied with, and therefore we ask you to read the following terms & conditions carefully before placing an order with us.

 

Making a Purchase

You can place an order via our online shop at any time of the day or night. You can also order by telephone Monday to Thursday 9.30am to 3.00pm by calling our dedicated order line 01432 360 935. Outside of these hours you can leave a message on the order line voicemail.

 

Please include with your order:

  • A full correct name, address and postcode. No delivery can be made without these details, and no liability can be accepted for deliveries misplaced due to an incorrect address or postcode.
  • A phone number that you can be contacted on if there is a problem with your order Or if you are out when we try to deliver or our courier is having trouble finding you address.
  • Your credit or debit card details for payment. We accept Visa, Mastercard, Maestro, Delta and Electron cards. You can also make a payment to us via Paypal.
  • Special instructions, signing & checking deliveries: We recommend your delivery is checked and signed for on receipt, but if you cannot sign for it, please ensure that there will be someone who can check and sign for it on your behalf. Unsigned deliveries can be agreed with us on the understanding that A S Organic Ltd will not be responsible for any loss or damage. Please read the section below on signing & checking deliveries before agreeing to receive your delivery unsigned or unchecked.

 

Terms & Conditions

Delivery Schedule

  • Despatch days: Monday - Thursday
  • Delivery days: Tuesday - Friday
  • Orders received by 12 noon will be despatched the same day for delivery on the following day between 8am and 5pm.
  • Orders received after 12 noon will be despatched the following day except on Thursdays when orders will be despatched on the following Monday for delivery on Tuesday to avoid being in transit at the weekend.
  • Saturday deliveries can be placed anytime in the week but must be received by us by 12.00 noon on Friday at the latest.
  • Orders are not dispatched nor delivered on Bank Holidays

Fresh items are covered and protected by secure packaging in sturdy boxes.

Orders to Ireland or Northern Ireland are sent by road and take up to 3 working days. We cannot therefore send Frozen products to these destinations with our usual courier service. Fresh Sprouts or Frozen Whatgrass can be sent to Northern Ireland by post or by air: please contact us on 01432 360 935 for a quote.

If your order hasn't arrived by 6pm on the scheduled day of delivery, please contact us within 24 hours.

If we are out of stock, we will let you know and send the goods as soon as they are available.

If you have any queries regarding delivery times or products please email us on mailorder@aconbury.co.uk or call us on 01432 360 935 and we will be very happy to answer any queries.

 

Signing & checking deliveries

Upon receipt of your order you will be asked to sign for the goods received as in good condition and the correct quantity as ordered. Our priority is to make sure that all our goods reach you in good condition. All of our trays of fresh wheatgrass, snow pea shoots, sunflower greens and similar perishable items leave our site in good condition, in boxes the correct way up.

Very occasionally a sub-standard product or a product that has been damaged during transit may reach you. If this occurs, when signing for the delivery please add 'damaged item' by your signature, stating which item is damaged, and contact us straight away. If the damage is very severe you are entitled to refuse to accept the delivery of an item or an order.

If you have asked for the delivery to be left with a neighbour who will sign for the delivery, please ask if they can check the perishable items in the delivery for you. If this is not possible, and you require the delivery to be left without being checked or signed for, please note that in that case we will not be able to accept responsibility for claims of loss of the whole or part of the order. However if there is a problem with an order that has at your request been left without a signature please do let us know and we will try to sort the problem.

If you have received a sub-standard product or product that has been damaged during transit, please contact us within 24 hours to notify us of this and if damage has occurred we will credit you, or replace the goods free of charge.

Deliveries of Frozen Wheatgrass: Our frozen Wheatgrass is packed to stay frozen for an overnight delivery but will defrost if the courier is not able to deliver and has to take the order back to the depot for another night so please ensure someone is in to receive the delivery or alternatively arrange with us for the package to be left in a safe place as it will defrost if it cannot be delivered and is taken back to the depot for delivery the day after. If you are out and the courier has no instructions regarding where to leave the order the driver may decide where the safest place is and leave your Frozen Wheatgrass order. If the order is not delivered at the delivery day and it is not due our fault, we will not be able to accept responsibility for claims of loss of the whole or part of the order.

Deliveries of Wheatgrass, Barleygrass and Greens: Trays of grasses or Greens will not be adversely affected if the courier cannot deliver them and they are taken back to the depot for delivery the following day, but as they are classified as perishable, the courier may try to deliver to a neighbour or try to find somewhere safe to leave the order if you are out. If you do not wish the courier to leave the order without a signature please let us know that your order must be signed for. If you do not wish the order to be left with a neighbour please let us know.

 

Prices

We update our prices regularly, and the prices which apply will be those stated on the website at the time of order. Payment in British pounds sterling only.

 

Credit Card Security

SSL encryption is installed at this site to ensure your credit and debit card details are safe. We also take credit or debit card details by telephone.

 

Privacy Policy

We do not disclose buyer information to third parties. All information is collected lawfully under the Data Protection Act 1998. It is used only and directly by Aconbury Sprouts to facilitate the despatch of orders. We may also use contact information to elicit feedback from you about our products or services. 

  • Order by 12 for Next day delivery
  • Next Day by 12 noon
  • Next Day by 10am or
  • Saturday Delivery

 

Product Weights

Product

Weight (kg)

Fresh wheatgrass,

barley grass,

Snow pea shoots or

Sunflower greens

2.5kg per tray

Compost

16kg

Wheatgrass kit

3kg

Z-Star juicer

5kg

Matstone juicer

8kg

Easy Health manual juicer

3kg

Sprouting Kit

3kg

Sprouting Jar

0.5kg

3 Tier Sprouter

1.2kg